No Show/Late Cancellation Policy

 At UpperKuts Boxing Club , We want everyone to have the opportunity to experience our fitness classes. One of our top priorities as your Fitness St is to keep you committed to your goals and staying on track with your health and fitness. To make sure we can accommodate everyone who wants to take classes, we are introducing our new group-fitness class reservation and cancellation policies for our clients/members and guests.

 CANCELLATION POLICY Made a reservation for a class but something came up and you can't make it. What should you do? We get it, things come up, you don’t feel well, and your kids are sick; life happens. Cancel your reservation IMMEDIATELY by using the sameway you sign up for class. The App website google all work the same. Clicking on the SCHEDULE option to view and cancel the session you are booked for. This is the ONLY way to cancel a class. We will no longer be accepting messages via Social Media, emails, phone/text. If you need assistance on understanding HOW to cancel a class, please let us help and show you. We are here to help and want you to feel as comfortable with the app and the cancellation process. Please cancel reservations up to 4 hours of a class's starting time so that someone else can experience the great workout you'll be missing. If you fail to cancel a reservation and/or don't make it to class, we will charge a $25.00 "no show/late cancellation" fee*. (If there should be a sudden emergency within the two hour window, please contact us directly.) Important notes: If you do not have a credit card on your account and/or if it is declined, your account will show a negative balance and you will be required to balance this out upon your next visit. Beginning August 1, 2020, there will be no waived cancellation fees. Due to limited class sizes, we ask that all members book classes accordingly and cancel prior to the late-cancellation window. If you are ill and unable to attend your scheduled class, please let us know immediately to avoid the cancellation fee being charged. You will not be able to attend classes for 24-hours post notification/late-cancel. Pay per session/Drop In/Group Packages (not unlimited) not cancelled before the 4-hour window or client no-show will result in a forfeit of the reserved class; losing the session/class. With regards to class cancellations for fitness classes beginning at 6:30 AM, a cancellation by 9 PM the NIGHT PRIOR to class is necessary to avoid a cancellation fee. Again, if any emergency happens that doesn't allow you to attend the scheduled class, please contact us immediately. We understand that life happens and things come up. Cancellation fees will not be applied to your account/membership until the third occurrence. If you do not show or cancel within the window, you will receive an email. You will start being charged on your third missed class/late cancel.

  FITNESS CLASS LATE ARRIVAL POLICY At Upperkuts Boxing Club, your health and safety are important to us. Due to current COVID-19 guidelines and our current CHECK-IN process (including temperature checks, entering/exiting procedures, social distancing, etc.), ON-TIME arrival to all fitness classes is required. Please arrive ON-TIME for your scheduled class. Late arrival to classes will incur a $25 LATE FEE, and loss of booking of class. Our Coaches are dedicated to your overall well-being, health, and fitness goals. We understand that things happen, traffic happens, accidents happen; however in order for our Coaches to attend to their classes, late arrivals will not be accepted.